Complaints Handling Process
At Perth Solar Force we strive to get the best outcome for our customers each and every time, but we aren’t perfect and we realise some customers may have complaints or feedback for us from time to time.
- We take all complaints seriously and value each piece of feedback we get so we can continue to deliver outstanding outcomes to our customers.
- We are committed to resolving all complaints we get in a fair, timely and efficient manner.
- Where possible, we will endeavour to resolve a complaint as it is raised, however because complaints do vary in terms of seriousness and complexity we will often need more time to investigate what has happened and figure out the best solution.
- Should we need more time to investigate and resolve your complaint, we will provide you with regular updates to keep you in the loop.
- If for any reason you are not satisfied with the way your complaint is being handled you can request it to be escalated to the next level of management for review.
- We regularly review customer complaints and look at how we can alter our business processes to improve our service offering to our customers.